Frequently Asked Questions

Q1. How many seat heater elements are included in each kit?
A1. Each seat heater kit that we sell comes with two heater elements, one is for your seating cushion and the other is for your back cushion. Our seat heaters are the exact same ones found in a lot of today’s vehicles at a significantly lower price..

Q2. How soon will I receive the seat heaters?
A2. Please allow anywhere from 1-2 business days for our shipping department to prepare your order and ship out to you. Depending on the amount of orders on that day, your order will be shipped based in the order it was received. For tracking information, please visit this link at http://www.FactoryHeaterSeat.com/track.html for shipping details.

Q3. What are your hours of operation for live help?
A3. To better serve you, FactoryHeaterSeat.com is opened 7 days a week to assist you. Live Help is available on Mondays to Fridays 9:00am to 5:00pm, and weekends 11:00am to 5:00pm pacific standard time.

Q4. How long is the warranty for the products that you sell?
A4. Our products all carry a standard two year manufacturer warranty or 30,000 miles (whichever one comes first), if for some reason the product we sold you is not functioning as it is suppose to, we will gladly replace it within that time frame.

Q5. When I bought my vehicle, seat heaters was not an option, can I use your kits on my car?
A5. Yes, our universal seat heaters can be installed on any vehicle regardless of make.

Q6. My stock oem seat heater element died, can you help me?
A6. We have a great solution for you, we sell the 12 volt seat heater replacement element for situations like this, all you need to do is remove the old seat heater element and replace it with our seat heater element. A significantly lower cost to repair this problem than your local dealership. We understand how difficult it is to find a single heater element, as we are the first to sell them in this market.

Q7. I would like to install your seat heaters on my vehicle, but I plan to purchase the OEM seat heater switches, can I use the OEM switches with your kits?
A7. The answer to this question really depends on your electrical knowledge, of course it is possible if you are electrically inclined. We have installed many seat heaters on vehicles using the manufacturers OEM seat heater switches.

Q8. Does your seat heater have off/low/high option?
A8. Yes, our seat heaters all have off/low/high options, just like the OEM ones found in your friends luxury vehicle.

Q9. Does your seat heaters have automatically shutoff if installed directly to the battery?
A9. Of course not, the seat heater can considerably drain your battery if left on. Unfortunately even factory seat heaters that come in today's vehicles do not have this function. You may install our seat heaters behind the accessory, meaning the seat heaters can only be turned on if the ignition key is on.

Q10. I found a website that sells the same product for less, can you match it?
A10. Because we at FactoryHeaterSeat.com are the national distributors for seat heaters, if you find a price lower than ours for the same product, we will gladly match that price and discount the item to 15% off the competitors price.

Q11. Why are your prices so low?
A11. Because we buy in large quantities passing the savings down to you. We are distributors to over 500 suppliers in North America.

Q12. Can I become a installer or supplier for your products?
A12. Yes, for more information please contact 1-800-975-1764 for access to the reseller page.

Q13. Does your seat heaters work on cloth seats?
A13. Yes, our seat heaters will work well under cloth or leather seat covers, they are paper thin, so you won't even notice that they are installed!

Q14. What are hog rings?
A14. Hog rings are simply round clips that hold your seat covers down to the chair frame. They can be easily removed with regular household pliers, and it is necessary to remove all hog rings to make the job alot more easier.

Q15. How many kits do I buy? I would like to have seat heaters for the driver and passenger front row seats.
A15. You would require to purchase two kits (dual unit) as each kit is designed for only one seating area.

Q16. Will your seat heaters fit my vehicle?
A16. Our universal seat heaters are very customizable as we have not come across a vehicle that would not fit. We have installed seat heaters on anything from a motorcycle to a ferrari.

Q17. Does your seat heater switch have led light?
A17. Yes, our Heizgerat II model has a 2 colored lighted dual temperature switch. High = red and Low = green. Our II series also includes all new wiring harness and better adhesive tapes.

Q18. If I purchase a dual unit today, are they wired together?
A18. A dual unit actually contains two single seat heater kits, the reason why, is because each individual heater kit must be operated by a individual switch. It would be silly to turn on the seat heaters for both driver and passenger seats when only one seat is occupied.

Q19. Can I install the seat heater switches on the door panels?
A19. Yes, we have installed many seat heater switches on vehicle doors panels, the most common place to install the seat heater switches are the front dash below the CD Radio, vehicle seat panels, or near the gear box cover.

Q20. I already have seat heaters in the front and would like to install seat heaters in the rear.
A20. Yes, you can install seat heaters for all 5 seats, a luxury item that all your passengers will enjoy.

Q21. Do you have installation instructions available for me to review before my purchase?
Q21. For your convenience, we have online installation instructions available on our website. It is available in both html and adobe .pdf format for your convenience.

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